A recent Vancouver Sun article on the new North Shore Credit Union branch in Kits (Yew and West Broadway) reported that the financial institution has the look/feel of a spa and provides clients with unusual perks. Adults can expect to receive hot towels and complimentary espresso drinks while they wait in the curated lobby. Kids have access to Xbox plus old fashioned fun like a vault tour when they open their first bank account.
CEO Chris Catliff conceived of the novel approach to customer care as a way to counteract the “feeling of going to the dentist” which typically accompanies visits to a financial institution. It seems to be working out: NSCU has12 branches across Metro Vancouver and has grown to $2.5 billion in assets today.
The Kits branch also offers wellness workshops, not specifically about financial topics, to promote community. On Oct. 6, the topic is Cycling Vacations in Europe and on Oct. 12, it’s Attention, Memory, Your Child and You.
Workshops will be held at 2212 West Broadway, from 7 p.m. to 9 p.m. Sessions are complimentary, but space is limited. Register by calling 604-982-8000.
Last modified: October 4, 2011