I’ve been shopping at Whole Foods Kitsilano for the last three years. Not for the bulk of my family’s groceries. But for the fun extras and the special meals. You know, organic steak, Ocean Wise fish, prepared foods, a power cookie or two… I recognize the staff. I small talk in line. I’m usually happy about the experience. But in the last two months, I’ve purchased spoiled food four times.
Three out of the four times, it was prepared food items from the deli case – green bean and almond salad, butternut squash salad, etc. Yesterday, I purchased two big, fat Opah tuna steaks for a celebratory dinner only to bring them home and find that they were spoiled, although the expiry date on the package was days away.
Whole Foods is always polite when my husband or I calls to let them know. They refund the money. They express concern. They might even ask me if I want to talk to the deli manager. (I don’t; Can’t they just do their job?) Yet the celebratory dinner was ruined. I have to go back to the store and wait for the refund. Then there’s the whole nasty possibility of food poisoning. You know. I expect more.
My question to readers: Has this happened to you at the Kitsilano Whole Foods recently?
Whole Foods, 2285 West 4th Avenue, 604.739.6676
Photo credit: Whole Foods
Last modified: November 26, 2012